Mobility Assist Program

Nissan Mobility Assist Program
Receive up to a $1,000 reimbursement towards the purchase and installation of certain mobility assistance products on program eligible vehicles! The Nissan Mobility Program is designed to support the mobility needs of drivers and passengers with physical disabilities. View below to see program rules and requirements. 


3 EASY STEPS TO NISSAN MOBILITY REIMBURSEMENT

 
 

STEP 1

Purchase or lease a Nissan vehicle through a participating Nissan Dealer.

 

STEP 2

Purchase and install your mobility equipment through a NHTSA-certified installer. Click here to look up.

 

STEP 3

Fill out and submit your cash back request form online at NissanMobilityAssist.com.

MOBILITY ASSIST 

MOBILITY INFORMATION: Please contact the National Highway Traffic Safety Administration (NHTSA) for additional information on equipment and registered installers 

OVERVIEW 
  • Purchase or lease a new Nissan through a participating Nissan dealer 
  • Within 6 months, have qualifying adaptive equipment installed by a NHTSA-registered installer 
  • Complete "Nissan Mobility Form" online and submit all applicable documentation through fax or email within 90 days of installation.        Documentation includes: vehicle sale or purchase agreement, copy of invoice from NHTSA-registered installer, proof of customer payment (receipt) for equipment/installation, medical documentation as described in the program rules, lessor written letter of approval (if applicable), medical insurance statement (if applicable) 
  • Receive reimbursement of up to $1,000 from Nissan 

PROGRAM RULES
  • Retailed vehicles only; vehicle must be purchased or leased from a participating Nissan dealer after 1/1/2021 
  • Used sales and Fleet sales are not eligible under this program 
  • Vehicles sold in US Only 
  • Nissan Mobility Assist reimbursement cannot be applied toward the purchase or lease of the vehicle 
  • Only one reimbursement per vehicle may be made 
  • All leased vehicle modifications should be approved by lessor 
  • For existing leases through Nissan Motor Acceptance Corporation (NMAC), the following types of adaptive equipment have been pre approved: Hand Controls, Wheelchair/Scooter Lift, Left Foot Accelerator, Turning Automotive Seating 
  • Adaptive equipment must be installed after vehicle has been retailed and within 6 months of purchase or lease from an authorized Nissan dealer 
  • Requests for reimbursement must be made within 90 days after the equipment is installed 
  • Adaptive equipment must be medically necessary in order to operate the Nissan vehicle or transport passengers with a documented physical disability 
  • To receive reimbursement for vehicle modifications, medical documentation must be submitted to Nissan clearly stating the disability or impairment for which the equipment is intended. 
  • The documentation must be prepared on official letterhead of and signed by a licensed, certified medical professional 
  • Installer must be registered with NHTSA or NMEDA and customer must provide Nissan with a receipt from the installer 
  • The vehicle modifications must fall within those permitted under the NHTSA or NMEDA exemption as set out in 49 CFR §595.7
  • Nissan Accessories are not eligible for reimbursement 
  • Expect to receive reimbursement within 6-10 weeks after all required paperwork has been received by Nissan 

EXCEPTIONS 
  • Nissan will not provide reimbursement for the purchase and/or installation of equipment that has already been fully claimed and fulfilled by medical insurance 
  • A reimbursement made by another source, such as medical insurance, will be subtracted from the customer's original total expense. (Example: Total expense $5,000, Insurance reimbursement $4,000, Customer expense, $1,000. The customer expense of $1,000 will be reviewed and considered for a maximum of $1,000 reimbursement.) 

WARRANTY INFORMATION
  • Adaptations are not warranted by Nissan, please consult with your installer and/or equipment provider for warranty information 
  • Any damage to the vehicle due to adaptive equipment or its installation may void or not be covered under the Nissan New Vehicle Limited Warranty 
  • Nissan assumes no responsibility for death, injuries, or damage related to the installation of adaptive equipment 

CONTACT INFORMATION
  • Use the "Contact Us" feature on the Nissan Mobility Assist website! Requests for assistance may be submitted via email or via live web chat during business hours (Monday - Friday, 8:00 am to 4:30 pm Central) 
  • Applicable claim documentation may be submitted via fax at 888-912-2409, or via email at nissanmobilityassist@biworldwide.com.
  1. Steet Ponte Nissan

    4967 Commercial Drive
    Yorkville, NY 13495

    • Sales: (315) 864-7500
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